about 1 year ago
Absolutely insane! It has been one month & 3 weeks and I have not received my insurance card, policy info, NOTHING! they never even drafted my last payment even though I constantly called to tell them that it has not come out. They told me continuously to wait. So I called again on the 3rd week and the office manager got a MAJOR ATTITUDE & WAS BEYOND DISRESPECTFUL after SHE didnt do her job. So now it goes on my report that I was late with a payment! Josh then took over the phone call and blamed me & took up for his snotty, unintelligent, rude, and LAZY office manager! I wish I could give this office less than a one star. They have absolutely no business etiquette whatsoever. Trust me, take your business elsewhere. It is not worth the hassle. I have never seen anything like this! I transferred my policy to another agency after this disaster!