Mar K. about 2 months ago
I’ve never written a bad review. I’m a very patient person. If you need insurance do not use this office or just don’t even use State Farm. I had to call multiple times a week before I even got a person on the phone. They don’t return voicemails. I had State Farm for over 13 years between my families insurance and my own. When I moved from out of state they didn’t do the proper paper work so they some how cancelled my policy without telling me for 2 months I was driving around uninsured and it caused my old state to try to suspend my license. They tried to blame it on me because I called the State Farm customer service and they chose this office for me unfortunately. When I needed a letter to resolve it looking to my old state that I had no insurance this office caused they didn’t even provide the correct information like policy Limits in the ridiculous letter they gave me. Good thing progressive was instant and had a letter available right on the website to make sure my license didn’t get suspended due to THIS OFFICE CANCELING MY POLICY. These people don’t care about their clients. I was told multiple times it was a mistake and I did not owe them any money for insurance. I told them at that point I would find new insurance. Progressive is a quarter of what I was paying before with better coverage and customer service. I just received a bill in the mail for almost $200 with a completely different policy number. No one answers the phone. These people will not look out for you. Do yourself a favor and go somewhere else.