over 4 years ago
I hate leaving poor reviews, but... i gave them numerous chances. I, too, have had horrible customer service from Dayle. I bought a new car & switched insurance from old to new. They took it upon themselves to upgrade me from liability to full coverage without my consent. I was going to get full coverage but I would do it on my time-line. Dayle blamed someone else in the office & took off the coverage.
I went into office to figure out what deductibles, etc, I wanted (not what they chose for me!) but Dayle said the main office was back-logged so she would keep it in her computer until they got caught up & then would submit it. She said not to get into an accident until she got my full coverage on there in about 3 weeks!
About 2 months later, i got a call from them saying Dayle wanted to get my coverage submitted, & asked what coverage I wanted. I told them she had it 'on her computer' & to use what we agreed upon. She hadn't saved the info & i had to redo.
Then, my 24 yr old son (who was on my policy) moved out & sold his truck so he called State Farm to cancel his policy. When I got my next bill, it was MORE than when my son's truck was on my policy!
That was the last straw. Despite the fact that my folks had been with Dan Kelly State Farm for years and years and years, I have FREAKING had it with Dayle!!! I've left them and am now with a different state farm agent.
I gave them numerous times to get things right or to switch me to another person in office...but they chose not to & consequently have lost my business. Good riddance!l