Michael B. about 2 months ago
I connected with this Insurance Company through ZEBRA.com Maybe you've seen the commercials on TV. Seems like it would be considerable cost to run those Ads. I bought an Progressive Auto Policy from them 1 year ago. Called them last Friday morning and left a VM asking someone to call me about quoting a Home Owners policy. Didn't hear anything as of Wednesday morning but got a random marketing email from them Wednesday morning thanking me for my business and asking me if I wanted to get quotes for my other insurance needs like Home Owners. Hilarious. They're spending all this money on trying to market to customers and they can't even return a phone call! I write back and tell them I've been waiting since Friday for someone to return MY call. That did stimulate a call from an Angela asking forgiveness for not getting back to me, but said they weren't writing policies in Florida while the TROPICAL STORM was going through, but said they should have reached out and let me know the reason for the delay. She said we'd like to offer you a Home Owner's insurance quote. My response, "I can't do business with a Company that won't return my call". I'll find an insurance office in my own backyard from now on. Seems like this Company doesn't know the importance of responsiveness when you're selling policies virtually. I can't imagine your experience will be any different if you choose to do business with them.