John S. 3 months ago
I requested a homeowners policy quote to replace my existing policy and was told that quotes were good for only 30 days and the agent "Dylan" would reply with a quote in a few weeks. I did not hear back from him so I got a quote from USAA. Once I requested a cancellation of my current policy, I received an email from Dylan with a quote that was lackluster at best. I was then told that I needed to complete a proper cancellation form in order for me to cancel my current policy. I was emailed by another employee, "Storey" that once I confirmed my address, she would send me a docu-sign form to sign. After 10 days now, I have not received the form nor a call back. I guess at this point I should file a complaint with the Fl Insurance Commissioners website. I don't want to pay for two policies because of IOA lack of responsiveness. Very poor service and communication.