10 months ago
After switching to these folks in May of 2020 because they had a more competitive rate, they did an full inspection on the home prior to writing the insurance policy. They were saving my mom and I a few hundred dollars a year. Well, all of a sudden 2 weeks ago we received a letter that we need to repair some of the "slipping and damaged roof tiles". I have no idea why they went by to inspect the home and they are now saying that this needs to be repaired with proof with photo's and a receipt. They they "will see if the insurance company accepts what you submit" or they will cancel the policy November 1st and the only other policy they can find is now $800/year higher. In my opinion, they are trying to take advantage of an 81 year old and also, what right did they have to go on the property without our permission or authorization? Stay away!!! I feel they did a total bait and switch - the policy was paid for a full year, up front and 4 months later, they pull this. I have submitted the pictures and receipt and no reply to my e-mail.