Social Titan Insurance, LLC

Y. Y. 22 days ago

They're quick to respond in getting a quote. The automated system has some bugs needing a fix since we kept getting error messages. We requested for an agent to return our call yet never received one. We were prompted by an email to make a phone call reservation inorder to speak with an agent. The automated system just doesn't work properly leaving the potential customer a bit frustrated and wondering if the appointment has been set or not since the confirmation doesn't respond until the next day. If someone who isn't a customer yet cannot speak with a real person what will it be like when there's an emergency claim?

Albert B. 2 months ago

I have tried to call them several times with no return call. Have direct line to my rep and he also is not answering or returning calls or txt. The prices are good but the customer service it the absolute worst. Better service from extended vehicle warranty companies than you will ever get here

Roxane R. 10 months ago

My first experience with a totally different and not a local agency to be was five star service. My agent Sean went over every line of coverage stopped for questions and it was explained in simple terms that I could understand and could make an educated decision instead of a whim. I’m happy and looking forward to workI got with Sean and his company.

Doug P. 10 months ago

Not a good experience. They don't return calls, emails, or texts and never answer the phone. I received one initial response and call with a quote, and then nothing after that. "Sean" would text my cell phone that he emailed a quote, but I would reply via email and text and after 3 separate attempts over weeks, I gave up. I also called several times and left message. I would avoid this company unless you enjoy people playing games and possibly taking your money without providing insurance.

Gwendolyn B. 11 months ago

Sean Williams was fantastic. My current insurance company is canceling my policy at the end of July right in the midst of hurricane season. My current agent was unable to find comparable coverage and suggested that I enroll in the FMAP program. Although I became inundated with many agencies, Sean was the most proactive and deligent. He made the process so stress for me and he was able to find converage comparable to my existing where all others were literally double the amount! I would highly recommended Sean for his professionalism, work ethic, outstanding knowledge of the trade and kindness.

Levi L. 11 months ago

So, I'm on the phone looking for insurance for a town house. I called a consortium which had my phone ringing off the hook answering questions over an over again. Then I got a call from Social Titan and they guy on the other end was Sean Williams, whose picture comes up on the site. Looks like a down to earth guy so we get to talking. Sean is a down to earth as his picture depicts him to be. I told him I had a quote for half the amount many are trying to charge. He then took the time to explain what H03 and H06 insurance was. Make sure you know if looking for insurance!! So through our casual conversation and realizing you get what you pay for, I settled on a policy that mirrors his own coverage. If you need insurance, Give Sean a call, he'll head you in the right direction for your insurance needs.

Denise S. 11 months ago

Be sure ro verify your insurance if you have it through this agent. I thought I had insurance, but I just found out that Sean never signed the application for property insurance, and for supplemental insurance, he never sent the money to them. He is also not responsive after the initial contact. I am issuing a complaint to the insurance commission. He also owes me money for not paying the insurances.

Keith S. 11 months ago

Sean was able to help us find coverage on our home when our current firm affiliated with our mortgage company was unable to. The process was very smooth. Highly recommended!

Tom A. 11 months ago

Sean and his management staff was very understanding of our circumstances and went above and beyond to get us the best possible outcome and homeowners insurance. I HIGHLY recommend them.

Lorilyn B. 11 months ago

I am ecstatic with the increased coverage and reduced cost that Joe and Sean found for insuring my older mobile home! I worked primarily with Joe, and highly recommend him and this agency.

Elissa D. 11 months ago

My experience was very positive. Sean was very patient with me in figuring out a homeowner's policy for my mom. He answered all of my questions and worked with me to get her something that she could afford.

Lydia T. about 1 year ago

Joe and Sean are always willing to find the best rates and they are truly there everytime you need them!!!

Richard B. about 1 year ago

I’ve reviewed my homeowner’s coverage with 10 agents and brokers. Sean was the best informed of all of them ( and some of the others were very good). I got the coverage I need at a great price.

Andrew L. about 1 year ago

Sean is upfront, proactive, and informative. He reads, listenens and responds with keen attention to detail. He is thorough in his explanations, and confirms your preferences every step of the process. He is proactive and patient in your interest.

Don M. over 1 year ago

Sean knows his product extremely well. He quickly answered all my questions and explained all my options. A very pleasant experience and I feel comfortable that I got the right insurance for my needs.

The J. over 1 year ago

Sean called me on the weekend when I was needing to secure homeowner's insurance in a hurry! He laid out the options he saw and then went and same day secured the better option and helped us set it up so there would be no lapse on coverage. We have a mortgage so any lapse in coverage would be very problematic legally, so this was a big weight off our shoulders. Sean Williams saved the holiday season at our household (and I'm not exaggerating that)! Professional, efficient, compassionate, and smart. Will recommend to family and friends for sure.

Felice E. about 2 years ago

Sean was awesome to work with and gave me insight on the recommendations when it comes to homeowners insurance. He guided me every step of the way and let me know ways of saving on my homeowners insurance by getting a wind mitigation done during my home inspection. He was proficient, easy to contact, and updated me every step of the way. I highly recommend Social Titan Insurance. Thanks Sean for everything, it was a pleasure working with you! Sincerely, Felice

Michelle D. about 2 years ago

Sean took his time to find me the best quote he could! I've done research on my own before and haven't had luck but Sean had my back! He is friendly, knowledgeable and truly cares about his work and customers. Definitely would recommend. Thank you again!

Jamielynn M. about 2 years ago

We are building a house and during closing for our construction loan they asked about our Builders Risk Policy....whoops totally forgot about that. My husband got a quote from a few places and they were outrageous. I couldn’t take the risk of not having it so a friend recommended I call Sean. Best decision ever. Within a few hours my policy was written and completely done. Such a simple process and very affordable. If I could rate more than 5 stars I would. We are definitely going to let Sean quote us on a lot more of our insurance needs!

Rick A. about 2 years ago

Sean is amazing. I had an agent try to sell me a homeowners policy recently billing as "the best rate." Unfortunately, that's because they skimmed a lot of important coverage to generate a cheap quote. Sean quickly turned around a quote for me and walked me through every piece of it to ensure that I understood what he was recommending and why. Honest and thorough. I will only work through Social Titan in the future.