over 1 year ago
I encountered a very negative experience at this State Farm. I had given the representative my information. I wanted to transfer from a State Farm location in Georgia. I did not hear back from the representative as one week passed. I really needed to get Florida insurance to get my license changed to Florida. I called the representative and she asked for my information again. I reminded her that I had already given her the information. She stated that they are busy. I told her that I was a customer like everyone else. I then asked to speak to the agent Ray Matthews. She told me he was on another line. I have been a loyal State Farm customer over thirty years. I have never encountered anyone like this that works for State Farm. The people at State Farm treats me like family. I didn’t get the professional service that I was accustom too.