Le Ann M. 4 months ago
I'm not sure if my service has been terrible because I'm not local, or because it's commercial insurance or what.. but I will NOT be renewing with Alcorn again, after 2 1/2 years. When I first signed up with Alcorn after Chase called me trying to get our business, he asked me questions and made me aware of some things to save money on- actually saved me over $13K by educating me on the "radius" miles our trucks run ( we're a trucking company). Unfortunately, it all went downhill after that. Besides the numerous certificate request being delayed or sent with wrong or not enough information on them which is small stuff in comparison.. as an agent, YOU should have made sure I was aware of exactly what the "stated amount" means on the vehicles. I had assumed it meant the amount still owed( financed), NOT what the amount I "valued" the vehicle to be. That mistake cost me over $ 10K when our F 350 truck was totaled! As an agent, YOU should have made me aware and advised me NOT to take our driver off the policy until time for renewal ( knowing we intended to add him back on when we got the replacement truck) , instead of letting me take him off and 1 month later, add him back on and getting COMPLETELY screwed on the premium changed because the wreck was on his record then. This is now costing over $10K! So basically even though I "thought" I was saving money by switching to Alcorn. I LOST OUT BIG TIME!!! If I needed to do all the research and learn what every detail of insurance means, I would just get my own license and I wouldn't need you! These are things that YOU should educate YOUR clients on to SAVE us money, not neglect your duties and in turn cost US a FORTUNE!!