Justin Phillips - State Farm Insurance Agent

Kristen O. about 2 months ago

This review is in no way to tear up State Farm Insurance as a whole. State Farm is a great insurance company. However this particular branch is the most unprofessional branch I have ever worked with and I say that in all sincerity. The staff doesn’t know how things work. I recently moved from Wisconsin and needed to get my insurance switched over. They told me it would take 21 days after I called 3 times to find out status since my account was charged for WI insurance and showed online that I had 2 policies. They told me it would take 21 days. Day 23 I had to call corporate office because nothing happened and this office didn’t seem to know what it took to transfer policies. Corporate was able to handle situation immediately. They sent me a form with no context and a post-it note to sign form. I didn’t sign and weeks later got a note that stated that since I didn’t complete the form that they were changing my policy. I reached out twice and never got a response. Never have had any communication with Justin himself. I highly recommended that you find a different brach in Indiana to get insurance. Don’t get it here.

Brenda W. about 2 months ago

Justin was so wonderful took his time helping me great guy and very professional young man...

Javibear R32 3 months ago

Great service

Timothy W. 3 months ago

Honest And direct to the point I highly recommend looking into it.

Dusty R. 5 months ago

*might have to edit or add another review as time goes on but I'm reviewing my first impression of this branch* I sent in to get a quote, because I had been with Allstate for 12 years, and I definitely felt like they were overcharging. Twenty minutes later, Malachi called and said he had to let me know how much they could save me. I couldn't believe it. Over half of my current monthy cost, more than a grand a year, just in savings, for the exact policy I was on (auto and renters). I told him I would switch TODAY. He was very friendly and knowledgeable, emailed me every document I needed, and got me a new policy all within 20 minutes on the phone. I didn't even have to go in. He was also unsure of the billing situation and called back to make sure I understood what was happening. I was with Allstate for a long time but I am beyond excited to be with State Farm now. Saving me money, and being upfront and honest, I'm impressed already. Thank you guys for getting me on your team!!

Christopher Z. 8 months ago

This review is in no way to tear up State Farm Insurance as a whole. State Farm is a great insurance company. However this particular branch is the most unprofessional branch I have ever worked with and I say that in all sincerity. The staff was incredibly rude and disrespectful to me as a person and wouldn’t help me in any way I asked. I recently moved to Pennsylvania and I needed to get my insurance switched over to PA insurance so I can drive legally on the roads. The staff would not release my information to the PA branch. They refused to work with me and treated me like I wasn’t even a customer of theirs. It got to the point where I had to have the PA branch call them and fight to get my information transferred over to PA. This is absolutely uncalled for and very unprofessional in the workplace. I highly recommended that you find a different brach in Indiana to get insurance. Don’t get it here.

Bravo W. about 1 year ago

Super professional staff! Love Justin’s team!!

Elena L. about 1 year ago

Very nice staff, Alma and Justin are super knowledgeable people! They lowered my rates and gave me a better policy than I had! 😁 Brittany is super kind as well! They explain everything and answer all my questions. Will be their customer for years!

Evan B. almost 2 years ago

Justin is my agent and should be yours too! Always provides excellent service and there is never any arm twisting sales pitches or high pressure tactics. His team are all polite and personable. Like a good neighbor, Justin Phillips State Farm is there!

Dawn P. almost 2 years ago

I've known Justin for many years he is a great insurance agent and state farm is a great agency the deal with issue quickly

Troyinsc1937 about 2 years ago

I have been in Justin’s office many times, and I am always impressed how well they take care of all their customers. Everyone is always greeted with a smile, and the conversations I hear are always focused on the client. Justin and his team have that good neighbor spirit for sure.

Jp about 2 years ago

Justin's team is dedicated to going above and beyond meeting your expectations. They made it extremely easy for me to get a loan for the vehicle I wanted, I was approved the same day and the competitive interest rates they offer make the car shopping experience much less stressful. Call them today !!

Gunner G. over 2 years ago

Justin was able to help me save over $4000 on my vehicle loan and over $600 on my insurance! Refinancing with them was super easy and they made the process enjoyable. I highly recommend this State Farm office to anyone!