Clockwork Insurance Services, Inc.Insurance Agency

2329 Severn Ave, Metairie, LA 70001, USA
21 Reviews

About Clockwork Insurance Services, Inc.: Clockwork Insurance Services is rooted in traditions for over three generations and 80 years of crafting reliable insurance for all types of commercial and personal risks. Family owned and operated by husband and wife team, Charlotte McFarland and Mark Dufour, they have combined insurance experience of over 30 years in representing some of the finest insurance carriers in the industry.

Companies represented: Jewelers Mutual Insurance Company, Berkley, AXA Art

Languages spoken: English,


Insurance Products Offered

  • Auto Insurance
  • Homeowners Insurance
  • Flood Insurance
  • Commercial Property
  • Collections
  • Fine Arts Insurance
  • Personal Jewelry Insurance
  • Jewelers Block Insurance


  • Keith M. 4 months ago

    Charlotte has always been terrific to work with. She sits with me every year and explains every aspect of my policy. I love working with Charlotte and her husband Mark!!!

  • Keith M. 4 months ago

    Great service!!

  • Jennifer M. 4 months ago

    #1 Knowledge of what coverages a jeweler should have. #1 Knowledge of Jewelers Mutual Coverages #1 Knowledge of loss prevention process #1 Responsiveness

  • Keith D. 4 months ago

    The best rates and customer service in town. Truly experts in their field whom I've been with for 10 years.

  • Sissy J. 4 months ago

    Mark knows exactly how to provide exceptional service to his customers. If you call or email him or anyone in the company they are quick to respond and always with a happy greeting because they truly care. Thank you everyone at Clockwork! All of you make the difference in making us feel like family.

  • Michelle G. 5 months ago

    The staff at Clockwork Ins. has always worked to provide the most inclusive/cost efficient insurance for our company. We are explained what is covered and offered options to modify coverage to better serve our needs. Questions and concerns are always promptly researched and answered. We look forward to many more years working with Clockwork.

  • Jack S. 5 months ago

    Clockwork Insurance always provides timely,, knowledgeable and friendly service!

  • Cindy V. 5 months ago

    Mark and everyone at Clockwork has always been extremely helpful and have gone above and beyond to make sure we are taken care of.

  • Diann H. 5 months ago

    Mark is always helpful and available to answer my insurance and security questions. And Jennifer is always so helpful when it comes to policy changes and paperwork! Their customer service is phenomenal.

  • James R. 5 months ago

    Everyone at Clockwork always searches the entire industry to get me the best policies at the best prices, and it's greatly appreciated.

  • Jack S. 5 months ago

    I always receive a quick response from a knowledgeable and friendly staff. A family owned and operated business that truly treats you like you're family!

  • Julie M. 5 months ago

    Mark Dufour truly takes great care of me!

  • Stan S. 5 months ago

    Easy to work with and answers all questions.

  • Jason B. 5 months ago

    Always there when I need assistance. Thank you!

  • Steve P. 5 months ago


  • Shannon P. 5 months ago

    Clockwork insurance is there for you when you need them, and they look out for you.

  • Kelly N. 5 months ago

    Honestly, you provide insight and related coverage that can not be duplicated. Your personal touch also gives us the feeling that you’re on our team and that you understand the world we live in. That’s super important to us. Your product fits our needs and we’re able to do our jobs without the extra worries that come with our industry today. We appreciate you.

  • Michael M. 6 months ago

    Outstanding service. Few years ago Package was lost, the reimbursement check from Jewelers Mutual arrived so fast that I was pleasantly surprised. A reputable company to be with is a TOTAL PEACE OF MIND Jewelers Mutual is HIGHLY RATED and a trusted partner in Jewelry Business. Also thanks for having professional and courteous and helpful agents like Clock Work Insurance, and Mike Morrissey in particular.

  • Jim C. 6 months ago

    Great service and great recommendations! They are always just a phone call away.

  • Jim M. 6 months ago

    You all make it easy to renew. I also feel you know me as a customer, a person, not a number. Your coverage fits my situation and is changeable as the years go by.

  • Jack M. 8 months ago

    Great people! Extremely knowledgeable and quick to respond and answer questions. We feel well protected now that we are with Clockwork Insurance Services.

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21 Reviews

Agency's Business Hours

  • Monday 8:30 AM – 4:30 PM
  • Tuesday 8:30 AM – 4:30 PM
  • Wednesday 8:30 AM – 4:30 PM
  • Thursday 8:30 AM – 4:30 PM
  • Friday 8:30 AM – 4:30 PM
  • Saturday Closed
  • Sunday Closed