Amr L. 6 months ago
I was put under a very difficult sitaution by an employee of kaplansky insurance. I worked with them and always paid on time and never had issues. I paid the insurance monthly however BOA sent a single payment a few days later and i then recveive a cancellation notice. When I called my agent Rick Rosenfield to my surpreise he was very uncooperative and failed to properly protect my situation by not intervening and by causing me to have my insurance cancelled. The insurance was paid and they actually have my money however they still cancelled it. When i called the carrier they said to reach back to my agent who never followed up and simply emailed me that now my oinsurance was cancelled and so be it! Extremely unprofessional behavior! He never followed up nor tried to fix the situation even though I have been a customer fo rmany years AND ALWASY PAID AND PAID ON TIME! . Very bad customer service and very poor management on at least this individual behalf.