Airyaman H. about 1 month ago
Very unfortunately, I had very bad experience with this agency for my Auto policy. There was misinformation and misrepresentation, as I tried to get some explanation from the manager Barbara, she was extremely rude, disrespectful and unprofessional. As I invited her to calm down and talk to me and provide some explanation/information, she was yelling and shouting even more. I contacted the main insurance carrier company to see what's going on. They informed me my car never had coverage even though I made payments towards my premium. it was shocking to me! I was happy with the previous insurance agent, Bob and Kelly before Kaplansky took over. Kaplansky unfortunately really dropped the ball, they couldn't even get one simple bill amount right. What I received from my insurance carrier was much less than what Kaplansky asked me to pay for the same Auto policy and same period of time, I have been with my insurance company for years but since kaplansky got involved as an agent, things have been terrible!