Universal Insurance AgencyInsurance Agency

940 S E St, Broken Bow, NE 68822, USA
68 Reviews

About Universal Insurance Agency: Universal Insurance is a locally owned 3rd generation Independent insurance agency serving central Nebraska for over 55 years. We offer Home, Auto, Business, Life and Farm and Ranch Insurance for a wide variety of clients. We make it easy to work with us with a robust consumer website, a client portal and a mobile app.

Companies represented: Auto-Owners, Farmers Mutual, Nationwide, Progressive, Columbia, EMC, North Star, Berkshire, Markel, SFM

Languages spoken: , English


Insurance Products Offered

  • Farm And Ranch Insurance
  • Business Insurance
  • Life Insurance
  • Commercial Insurance
  • Home Insurance
  • Auto Insurance


  • Mario G. 17 days ago

    Communication is fast! Fantastic assistance!

  • Brett C. 27 days ago

    Always very helpful when changes needed made or questions answered! Friendly staff.

  • Chad G. about 1 month ago

    Always available, fast service, and great coverage.

  • Rod R. about 2 months ago

    Jack is always there when you need him and looking for ways to improve your insurance benefits.

  • Kyle L. 3 months ago

    Jack and his team super welcoming and informative. they made the transition very easy. i have already recommended universal Ins. to many of my customers when we speak about there insurance needs. Thank you all so much for your help! well done!

  • Don C. 3 months ago

    They were very thorough. Cover every detail.

  • Holli R. 3 months ago

    I’m treated like a personal friend not just a policy number.

  • Cody S. 3 months ago

    Fantastic privately owned firm that Puts a ton of focus on service and is great at follow up when you have a question or claim.

  • Brent M. 3 months ago

    Nate and his staff are top notch! Excellent customer service, quick to communicate, even after hours, and amazing rates. We travel a lot and best we found thru Universal. Don’t waste your time looking for any other agent or company, go with Universal.

  • Dann S. 3 months ago

    We appreciate the fact that you keep on top of getting us the best prices for all of our insurance needs! You're always there to answer any questions we might have. Thanks for all you do.

  • Jerry P. 3 months ago

    well, i rate universal at a 10 because they have taken care of my business insurance needs in every way possible for almost 40 years, so that would be a very long list ! if i had to pick the most important positive to me i would say it is the personal attention i have received from nate and his staff, i don't feel like just a number which is very important to me in conducting my business affairs. jerry pomplun/westside lanes grand island nebraska.

  • Noenthusiasts .. 3 months ago

    Our organization was able to obtain substantially better coverage with a policy we were comfortable with underwritten by Universal Insurance. They have the experience to bring the right product quote for you.

  • Mark W. 3 months ago

    Great coverage and very friendly. The staff really makes sure you have the necessary coverage at the best price.

  • Mary V. 3 months ago

    Universal has always been our first stop for our insurance needs. We have enjoyed their friendly and efficient service for everything from renter's insurance to home owner's insurance to auto insurance. Thank you Universal Insurance Agency for serving us for over forty years.

  • Sarah B. 3 months ago

    I told Nate what I needed to fulfill my apartment requirement for insurance & he had it to me immediately. His staff was kind & quick as well.

  • Matthew S. 4 months ago

    I wanted to shop rates, I hate moving companies every year but we hadn't move for a couple of years and I like having choices to choose from. When you can save almost $600 a year it is definitely worth moving companies. I have been with Jack for an agent for 15 years and trust his judgement.

  • Sarah B. 5 months ago

    Setting up my renters insurance with Nate @ Universal Insurance was very easy & quick. I was needing to get some specific things as required by my lease & I sent him pictures of the requirements & he got everything taken care of. I’d definitely recommend.

  • Brandy P. 6 months ago

    Nate went above and beyond for us to get the correct insurance and the best price!

  • Larry T. 6 months ago

    It's great that you took the time to review our policies. It's awesome that you are saving us money!! Thank you.

  • Donald B. 7 months ago

    Always friendly and informative.

  • Tara R. 7 months ago

    Great Service, Great Product and Great People!

  • Clint S. 7 months ago

    Our agent is always there when we need him. Great personalized customer service! Universal reviews our policies to best meet our family needs.

  • Travin F. 8 months ago

    I really appreciate you setting aside time with me every year to make sure all my policy’s coverages are exactly where I need them to be.

  • Leon B. 8 months ago

    Have always recieved prompt service and reasonable prices for good quality products.

  • Nancy F. 8 months ago

    Important in business to have competitive pricing. Universal has been able to be provide excellent pricing, thorough annual reviews and timely responses.

  • David D. 8 months ago

    Work hard to meet the needs of their customers. Work to find best options and price for them.

  • Britney K. 9 months ago

    Brandi was amazing

  • Jerry H. 9 months ago

    always there when we need ya .thanks

  • Brent M. 10 months ago

    Nate worked quickly and had our best interests in mind. He was able to save us over $200 per year on just 1 auto policy. He was efficient on communication and follow up. Excellent customer service which businesses should follow his model.

  • Tracey T. 12 months ago

    Knowledgeable, courteous, prompt service every time. My highest recommendation of Nate and his staff!

  • Douglas J. 12 months ago

    When my husband retired, Universal Insurance did a great job finding us all inclusive insurance for our home, vehicles, trailers and building, including great premiums. Wonderful service.

  • Scott Z. 12 months ago

    Universal Insurance has always had friendly courteous service. They've always helped us with all of insurance needs. Would highly recommend them.

  • Dan H. 12 months ago

    We have been pleased with the service we receive from Universal Insurance Agency. Nate helped us save money on our house and auto policies and Jack helped us with our health insurance. It is nice to have someone local to help with insurance.

  • Adren U. 12 months ago

    Excellent customer service!!

  • Dan W. 12 months ago

    We have always had our home and car insurance through Universal. Anytime we have filed a claim, we have been very satisfied with the outcome. They staff is fantastic and always a pleasure to work with.

  • Jerry V. 12 months ago

    We always receive prompt, honest service from Nate and his staff.

  • Bev S. 12 months ago

    Over the last 3-4 years, I have sustained considerable damage to my home from hail storms and a lightening strike. I found Universal Insurance and their adjusters to be very helpful and easy to work with and they got things done in a timely manner.

  • John W. 12 months ago

    Nate and his staff have always offered us friendly and professional service. When we have needed to file a claim they have done their utmost to see that everything is handled as quickly as possible and to our satisfaction. It is hard to place a value on such neighborly service.

  • Carolyn M. 12 months ago

    Been good for us for 40 years

  • Cecil L. about 1 year ago

    It is important to connect with your clients after the initial insurance policy. Our needs change over the years, so you have been helpful to adjust these issues with us. We hope we never need to use our insurance on our dwellings, but know full coverage on them was the right way to go, with replacement costs that continue to rise. You have been very helpful to guide us, as what is best for us. Thank You

  • Loren J. about 1 year ago

    Excellent timely service. Yearly reviews in adequate time to think about adjustments, etc.. The unexpected claims we have had involved significant amounts of $s, and were handled expediently hassle free. Can't beat good service. Insurance is expensive. Prefer never to need it, but when needed want it without stress!

  • Travis J. about 1 year ago

    We have been so pleased with our move to Universal Insurance! Nate and his staff have been friendly and professional and we feel we are getting the best deal we can for quality insurance coverage.

  • Glen T. about 1 year ago

    You gave me a quote on a timely matter. You communicated where you were in the quote process. If something was not quite right, you changed it to what we were asking for.

  • Shawn S. about 1 year ago

    You’ve always been able and willing to answer all questions or concerns. The responses have been efficient and professional but friendly.

  • Jake R. about 1 year ago

    Nate has consistently gone above and beyond to find the best way to meet our insurance needs. He is always available and shows continually how much he appreciates our business. This was the first place we took out insurance in our adult lives and Universal has been very patient and helpful every step of the way!

  • Tony T. about 1 year ago

    Nate always works closely with us to advise us of any changes and gives us options if we want to make any changes to our coverage.

  • Alan F. about 1 year ago

    Personal attention to any and all our concerns. Jack is available to answer questions and take care of any issues at all times, we appreciate that so much. Office staff is also very knowledable, and I always feel they take care of my calls ASAP.

  • Leslie M. about 1 year ago

    We really appreciate our personal, courteous service. Your staff is always very helpful.

  • Jill F. about 1 year ago

    Jack always answers our questions and claims are handled fairly and promptly!

  • Dave B. about 1 year ago

    It is clear after many years Nate is a much better Insurance representative than a professional skateboarder!

  • Dennis O. about 1 year ago

    I have great trust that you are always looking out for our best interest.

  • James R. about 1 year ago

    Customer service is top notch!!!

  • David B. about 1 year ago

    We looked for months trying to find good insurance at the right price.. it did not take more then a day to get us what we were asking for on insurance at a good price.. Also any claims we have had to make were hassle free. We also love the fun drawings you do.

  • Riley O. about 1 year ago

    You have always been easy to work with & have helped us quite a bit through the years.

  • Mark W. about 1 year ago

    Always helpful and friendly service.

  • Mike S. about 1 year ago

    Our claims were always handled quickly.

  • Todd W. about 1 year ago

    Knowledgeable, prepared, flexible and competitive.

  • Scott T. about 1 year ago

    Jack has been great to work with. I feel that he has gone out of his way to find us the best prices and best coverage for our needs.

  • Josh N. about 1 year ago

    You're always available to answer my questions and respond timely. Great customer service!

  • Norma W. about 1 year ago

    You kept searching until you found something that would work for me, and didn't give up.

  • Jerry S. about 1 year ago

    I like what Nate and Jack do in the community. Shop local.

  • Butch B. about 1 year ago

    I always appreciate being able to talk to my agent promptly about any issues I have.

  • Sam R. about 1 year ago

    Nate knew exactly what we needed for our business and has always been available when we’ve needed assistance.

  • Don C. about 1 year ago

    Very quick and easy.

  • Staabs L. about 1 year ago

    You answer the phone when i call and if you don't know the answer you find out and get right back to me.

  • Gerald B. about 1 year ago

    Always there to help with insurance needs

  • Bill M. about 1 year ago

    Any time I need help with a claim or help with more insurance you are there to help

  • Tri P. about 1 year ago

    very good rates

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68 Reviews

Agency's Business Hours

  • Monday 8:00 AM – 5:00 PM
  • Tuesday 8:00 AM – 5:00 PM
  • Wednesday 8:00 AM – 5:00 PM
  • Thursday 8:00 AM – 5:00 PM
  • Friday 8:00 AM – 5:00 PM
  • Saturday Closed
  • Sunday Closed