David I. over 1 year ago
DO NOT USE!!! Pick ANYONE else!!!!’ Claims dept takes forever. Too long!!! Months!!!! Melissa and staff are great. Prices are higher than others. We wouldn’t mind paying higher prices if things got handled quickly. It would be worth it. Horrible. However, their CLAIMS department is horrible and SLOW, and one person is rude. They are in NO HURRY to help and resolve our claim. We are going on two months now. Whatever it is gets pushed to the next week. Delays, delays. I’m wondering if they work one day a week. I will not use Farmers again. Our claim is still ongoing. Ridiculous. We have turned in everything on our part. They don’t seem to care with any urgency to complete the process. When I have spoken to other Insurance company Adjusters they have all said it’s taking too long. Bad Claims dept. Rude and not worth the nice staff at the office. No one wants a Claim. But when you do, you would like for it to be handled quickly. When we had the Rowlett Tornado, we had Allstate. The Adjuster who came out cut a check from his car on the spot! No monthly delays. Slow slow Farmers. We would NOT recommend them. Moreover, I have seen similar reviews on other Farmers Agents sites.