Companies represented: Selective, Travelers, Nationwide, Donegal, State Auto, Secura, Foremost, Dairyland, Integrity, Progressive, West Bend, Western National, Hippo, SafeCo

Insurance Products Offered

  • term-life
  • Business
  • Renters
  • Auto
  • Home

Reviews


  • Lindsey Dacey 21 days ago

    I am always confident sending referrals to Coverage Direct knowing they will be in great hands by the professional staff that is always ready to provide top notch customer service. Coverage Direct is truly a team when it comes to providing their services & willing to go the extra mile for their clients.

  • Robert Perry about 1 month ago

    The staff at Coverage Direct is timely, thorough, knowledgeable, and very pleasant to work with. I would highly recommend them!

  • Drew Smith about 1 month ago

    Top tier customer service!

  • Mark Fennell about 2 months ago

    Coverage Direct has been very supportive to our needs for a complete insurance package. We have auto, home, life and liability insurance with them and they are very timely and informative when responding to questions or needs. Thank you for your help and we would suggest anyone to have them review your potential needs when looking for insurance of any kind. Mark and Ann

  • Danielle Capp 2 months ago

    Julie Lofdahl is the best, she makes things happen!!

  • Leslie Shalla 3 months ago

    Megan has was very responsive to my inquiries. She acknowledged my questions quickly and if she wasn't able to answer right away made a point to tell me when she'd be getting back to me.

  • Ben Baker 4 months ago

    Always willing to answer questions, and very easy to make adjustments like when I purchased my new truck.

  • Christopher Onstot 4 months ago

    Friendly, knowledgeable customer support that is interested in helping.

  • Ian Madsen 4 months ago

    Always friendly and approachable with a timely and knowledgeable response.

  • Tim Veale 4 months ago

    The best customer service I have received from any business!

  • Lowell Swalve 5 months ago

    Check each year at renewal to make sure I get the best coverage for the best price. Help me make decisions on what coverages I should have to protect my assets. Always get right back with me on questions and recommendations.

  • Zachary Funk 5 months ago

    Great communication and services

  • Matanyah Lee 6 months ago

    Julie was great, terrific, went the extra mile, and sooooo helpful. She was patient with me and answered all of my questions. What a great asset to your team.

  • Stephanie Westrom 6 months ago

    I appreciate the transparency Coverage Direct provides around my policies and benefits. They are always quick to respond when I have a need which I greatly appreciate!

  • Ryan Chapman 6 months ago

    Coverage Direct has been great to work with. They go out of their way to make sure you have the right insurance coverage that fits your needs. They are there when you need them and have always been super responsive.

  • Doane Baber 6 months ago

    Direct Coverage is always available to answer my questions and resolve any issues with speed and accuracy. When I call or email, I always feel like their most important customer!

  • Tom Steinbach 7 months ago

    You're more so one on one with ur customers and always called back in a timely manner keep up the awesome work

  • Darren Tromblay 7 months ago

    I love the personalized service! I know that when I contact you, I will get a quick response and I won't have to worry about a thing.

  • Robert Perry 7 months ago

    COVERAGE DIRECT IS ALWAYS PROMPT,HELPFUL AND GET YOU THE BEST RATES!

  • Brandon Dacey 7 months ago

    Zach is always very responsive to whatever question or situation we may be going through. It is good to know we have a partner we can trust when it comes to our home and auto coverage.

  • David Garlich 8 months ago

    I have needed specific changes to my needs for car insurance. Every time I had a change I would let my rep know and she would get back to me in less than 24 hours with an answer. She has been wonderful to work with.

  • McCoy Hawkins 8 months ago

    These guys, wow... Hands down the best people I've worked with... Not just from an insurance stand point (I've switched all my business, personal, auto and life insurance to them) but just as people in general. I can have a chat with either of the owners about anything at any time. They'll text you back right away to answer your questions... If you're looking for any kind of insurance, literally look no further... Coverage Direct has you covered!

  • Kendel Richlen 8 months ago

    Prompt service and competitive pricing.

  • Greg Chapman 9 months ago

    Ryan has been very helpful and attentive to questions we might have had. We had a water leak in our new house and Rayan contacted restoration company and over saw the repairs. Great company to work with!

  • Jake Vice 9 months ago

    Customer service is excellent, everything is taken care of in an extremely timely manner and with little involvement required by me or my office staff. We greatly appreciate everything you do!

  • Travis Pugh 9 months ago

    We had our prior insurance carrier for several years and didn't think there was any way to beat the rates we had. We decided why not get a quote to see what was out there. We ended up being pleasantly surprised with a lower rate and better coverage. The process was extremely smooth and we greatly appreciated the side by side comparison. Our agent clearly explained the difference in policies in terms we could understand and continues to make sure our needs are met! Love our dealings with Coverage Direct! Highly recommend!

  • Tyler Knudson 9 months ago

    I have a had all of my business and personal insurance products with coverage direct since they opened. I couldn't be more thrilled with the promptness and care I have received. I would highly recommend

  • Tyler Knudson 9 months ago

    I have a had all of my business insurance products with coverage direct since they opened. I couldn't be more thrilled with the promptness and care I have received.

  • Kelly Veale 9 months ago

    Both Ryan and Zach go the extra mile to get things done. We have had wonderful service and great experience. Anything and anytime there are questions both are quick to answer. Couldn’t ask for better service in insurance.

  • John Yates 9 months ago

    Ease of use, and service when signing up for coverage was good. Never had to wait for answers, all of my questions were answered quickly and thoughtfully.

  • Justin Hearing 9 months ago

    Good team to work with makes insurance the easiest it can be. thank you

  • Richard Pickering 10 months ago

    The service I received from Coverage Direct and Zach was top notch throughout the whole process. They did what they said they’d do.

  • Meagan Archer 10 months ago

    I have really enjoyed the exceptional customer service I receive from Coverage Direct. Any time I need help or have a question my Agent is quick to reply and very knowledgeable.

  • Meredith Connelly 10 months ago

    Ryan, Zack and Megan give me quick, friendly, personal and accurate service every time. The coverage cost is fairly priced.

  • Rebecca Kohrs 10 months ago

    Every time we need anything, from a simple question to a big claim from an accident: it is handled professionally and quickly. It’s like we’re talking to a friend, not an insurance agent. Switching to Coverage Direct not only saved us a ton of money every month, it’s shown us what real customer service looks like!

  • Sonia Hutton 10 months ago

    Ryan, Zach, and Megan always answer the phone, listen to what I need and take care of everything right away. They are great!

  • Joni Bell 10 months ago

    A lot of great questions about different properties and feign sad and owner would not even realize that would make a huge difference in somebody's outcome of a tragic accident or mishap. My past insurance had no ideas of anything done correctly

  • Rodney Ingle 10 months ago

    Coverage Direct has great service and saved us 500 bucks a year with the coverage they found us. This was with equal or greater amounts covered than our old plans. I highly recommend.

  • Anthony Howser 10 months ago

    Anything and anytime I need something they’re always right on it!!

  • Lowell Swalve 10 months ago

    Like all the different companies you represent and how you check each ones prices each year when my policy is about to renew to insure I getting the best coverage for the best price.

  • Bryan Siever 10 months ago

    I know that if i have a question, i can actually call and talk to my agent and not a call center. Being able to talk directly to someone who knows my business and it's needs is important.

  • Michael Kossack 10 months ago

    Communication..... Positive and Friendly Attitudes... Caring attitude when talking of issues and/or changes... To me the personal way of doing business is very important...and that quality service is more important then price...even though in this case I get both.

  • Sande Armstrong 10 months ago

    We love doing business with Coverage Direct!!! EXCELLENT customer service!!! Easy to reach. FAST to handle any situation!!!

  • Sherri Goering 10 months ago

    I love that you guys are proactive. I had no idea that my rates were increasing and you had contacted me before I'd even realized it with a better solution. It's nice to know you are looking out for your clients. Gave me peace of mind and increased my level of trust in you. Thank you for all that you do.

  • Mike Kossack 10 months ago

    Communication..... Positive and friendly attitudes... Caring attitude when talking of issues and/or changes... to me the personal way of doing business is very important...also that service is more important then price...

  • Nicholas Berry 10 months ago

    Zach, Ryan and the entire team at Coverage Direct are always available when we need them.

  • Nicole T 10 months ago

    In November I was in need of new car insurance but didn’t really know where to start. Working with Megan was wonderful. The same day I sent over my information, she was able to find me a less expensive policy with better coverage. She explained the new coverage to me very patiently and helped me cancel my old policy. Nothing but great things to say about Coverage Direct!

  • Michelle Bright 10 months ago

    Great team of people to work with.

  • Rose Caligiuri 10 months ago

    I heard about Coverage Direct from my lender. I compared several companies and spent hours educating myself on coverage and pricing. I decided to give them a shot for our auto and homeowner coverage. Zach was very detailed in explaining coverage and pricing. He was also prompt at getting back to me so quickly.

  • Kendal Richlen 10 months ago

    Zach is great at explaining our coverage and we get a very competitive price. Thanks!

  • Marc Hafner 10 months ago

    Prompt friendly service. I feel taken care of & that my wants & needs for insurance are heard.

  • Tim Nilius 11 months ago

    Ryan and Zach have done a great job handling my Business Insurance. They respond quickly and are always looking to save me money.

  • Kim Bohlen 11 months ago

    Quick follow-up and response times and great customer service!

  • Clinton Dyckhoff 11 months ago

    The insurance that Coverage Direct found, raised the premium due to differences in their database when assessing my home’ value. Coverage Direct called them and then informed me that the premium would not be released for this year. The agent then said that they would contact me about 45 days prior to renewal of the annual insurance for my home and said that they would take a look at the market again to find a comparable home owner’s policy. They saved me money and then offered further assistance - excellent service! Yes

  • Carina Ramirez 11 months ago

    Best service, customer service. Quick reponding.. could not be happier!!

  • Nathan Emery 11 months ago

    Zach is just plain awesome!!! He literally goes out of his way to answer my phone call or text anytime that I reach out to him. He keeps us updated on what's going on with our policy all the time. Such a great company to work with!

  • Justin Grayson 12 months ago

    Great to work with and always responds with a sense of urgency!

  • Jake Vice 12 months ago

    Everything, you do everything right. I wish I could have pushed the “15” button out of 10 on the survey. You guys are excellent. Customer service and timely responses are key.

  • Scott Johnson 12 months ago

    Ryan Swalve has made the insurance process so easy for us!! He always responds to any questions I have very quickly and is very helpful!!

  • Ryan Bircher 12 months ago

    Always quick to respond and very helpful!!

  • Doane Baber 12 months ago

    Extremely supportive! Always a quick response and follow-up in a timely manner.

  • Brian Nettleton 12 months ago

    You keep the underwriters honest by going out after the lowest price possible every year at renewal time.

  • Michelle Vansloten 12 months ago

    When I had my car accident, they took care of all the details. It really made things easy for me and I didn't have to worry about anything!

  • Tommy Westrom 12 months ago

    Ryan and Zach are exceptionally great at what they do. Their customer service far exceeds any other agency I've ever been with. We will continue to be loyal customers to Coverage Direct due to their value and customer service.

  • Brit Baber 12 months ago

    I have an awesome rate and the folks at Coverage Direct have helped me as a first time car insurance buyer learn what I am getting with my coverage as well as making me feel like family!

  • Mike Shimkat 12 months ago

    Personal service is excellent and the way things are explained.

  • Jewel Odor 12 months ago

    Fast and thorough responses to any questions!

  • Robert Perry 12 months ago

    Coverage Direct is very pro-active, keeps us well informed and always looks after our best interest! They get us great coverage at the best rates!

  • Kyle Festler about 1 year ago

    Very personalized plan to fit our needs. Price is amazing and lower than what we did have. Amazing personalized service.

  • Tyler Meusburger about 1 year ago

    Had an accident called my agent and he was super responsive and got me the information I needed within minutes.

  • Jeremy Nelson about 1 year ago

    Quick to answer. Quick for claims Always giving great advice

  • Chris Goering about 1 year ago

    Zach has been awesome to work with from day one. I’ve honestly never had a great relationship with an insurance agent. None of them went above and beyond like Zach. Anytime I call or text him I get a response usually in seconds or minutes. Any issue or question is answered entirely and I’ve never felt in the dark at all. He’s been a pleasure to work with.

  • Veronica Stout about 1 year ago

    Always available when I have questions and explains things in detail.

  • Kyle Brown about 1 year ago

    We enjoy being able to simply communicate via email or text or phone call. Which ever method is best for situation is always okay with the staff. It’s simple and to the point and in terms we can understand.

  • Ryan Chapman about 1 year ago

    Coverage Direct provides amazing customer service and you can always count on them when you need them!

  • Jacob Larson about 1 year ago

    We love you guys! Court

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76 Reviews

Agent's Business Hours

  • Monday 8:30 AM – 5:30 PM
  • Tuesday 8:30 AM – 5:30 PM
  • Wednesday 8:30 AM – 5:30 PM
  • Thursday 8:30 AM – 5:30 PM
  • Friday 8:30 AM – 5:30 PM
  • Saturday Closed
  • Sunday Closed

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