Melinda Rees is a Client Analyst for Horton’s Personal Insurance team. She brings over 20 years of experience alongside a core team of specialists dedicated to delivering insurance solutions tailored to the needs of individuals and families. Looking at her experience, she attributes a never-ending commitment to “great customer service and getting quick answers for clients. I want our customers to understand their insurance coverage and feel comfortable to ask questions. It is important that they feel confident in having the best coverage and value for themselves and their families.” Her dedication to industry-leading service is not only vital to herself but also reflected in working as part of the Personal Lines team at Horton. “Customer service is a gratifying aspect of my position at Horton. Every day we take the needs of our customers very seriously and want the absolute best for every one of them,” said Rees. Melinda attended Franklin University in Columbus, Ohio where she earned a Bachelor of Science degree in Healthcare Administration. She is a licensed in Michigan Property & Casualty insurance and is working towards an Associate in Person Insurance designation.