My experience was very bad.I found them unprofessional.I bought the insurance and paid their office in full and their office failed to forward my check to their parent company.I began receiving cancellation notices and late fee's .I spent hours on the phone trying to figure out the problem.Paul long office was not helpful and would not admit any mistake .I finally had to get their own parent co.to inform them on a conference call of their mistake.I had many other problems w/ this company as well .If you asked to speak to Paul long himself ..it will not happen.Save your receipts! I asked to split up a large payment into 2 payments they said no problem and W/O informing me when they laid out the papers for me to sign in the fine print I was signing with a finance co.and did not know it when they failed to make the payment i paid at their office unbeknownst to me my credit was being ruined .It goes on and on folks BEWARE..If you cancel a policy that you just purchased a partial refund does not exist.
I have used The Paul Long Agency for more than a decade for all of my insurance needs (auto, life and home). Their staff is courteous, helpful and expedient. I am not an insurance expert and they understand this. They treat me with respect and often look at my policies to recommend better coverage for a lower expense. I trust them and their recommendations as they have continuously kept me in the best coverage with great service at a reasonable rate. I have no problem recommending them.
Love the new website, it is very informative and easy to use. The staff at the Paul Long Agency are friendly and courteous. And always go the extra mile to help me out. They are definitely in it for the LONG haul.
Honest, helpful, knowledgeable and friendly. He makes the most complex issues simple and easy to understand. He listened to our needs and what we wanted and found several solution other agents never showed us. He is the best!!
We have used The Paul Long Agency for years for both our personal and business insurance. They provided the best rates we could find and their customer service is top notch. I highly recommend The Paul Long Agency.
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