Bad company they keep your money.
I had a commercial policy through Clay and Land for three years and then we moved our operation to a different part of town. I asked my agent to set up a new policy two months in advance and he let my insurance lapse for 2 months after I moved without telling me they were not setting up another policy. When I brought up that concern he had nothing to say. Horrible client care. I will not do business with this company again.
After years of being a loyal customer and recommending friends to them, one day they decided that did not wanted my business no more, not even when I try to cancel, is like at some point they did not wanted to talk to me at all. and trust me I tried to talk to them send emails etc.. After all I went with a different company(Big store that also offers insurance services) and they even got me a better deal. I will no recommend them anymore. Sad to see that after years of being here it all ends for... I don't even know.
They are horrible at just the basic concept of business so I can only imagine what it would be like for their products and services! I've called several times just to get a quote for my business insurance and nobody seems to want to get back to me, I've been hung up on and switched back and forth from one rep to the other it's just been a very unpleasant experience. So until they fix just the basic of business I will not recommend them.
I'm always pleased when contacting my Customer Service Rep. If necessary, I'm able to speak with my Agent with no delay. I recommend this Company with ANY of your Ins needs. They sell absolutely everything. Home, Auto, Life, Health, Aviation & Trucking. They also offer Ins for all of your Commercial needs...
Win I hit the lotto and have a need for all of this, I'll keep my business here with them. I love that they're pretty relaxed yet professional.
Let us know what you thought: