Best insurance agency in Austin!!! Ask for that guy Dean. He's so smart and saved me so much money it was AMAZING!!!
Worse customer service I ever experienced in my life . Specially from Robert . Basically no knowledge he assume stuff without reading the policy . Indirectly called me a lier . Anything you ask the refer you to 800 number. My question why you get paid commission for my policy.
Wow! What a great experience. Jenny, Dean and Robert have been have been amazing. I recently switched my commercial auto, general liability, workers comp, personal auto and home insurance to Farmers and it has been an easy streamlined process. They gave me an extremely competitive rate and the entire staff has been awesome.
I was a customer for years with farmers insurance always paid my bills and never made a claim. Sold my vehicle and tried to cancel my policy. Apparently you can't cancel your insurance with this company. Now they sent my to a collection agency for insurance on a vehicle I don't own. They don't return calls to rectify the situation. The worst part was dealing with Robert Irving, he is the rudest most unprofessional person I've ever dealt with. My next step is to contact the better business bureau.
It is really hard to know if an insurance person is doing the right thing. I believe Jenny is doing just that. Check her out!!
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